Updated
Contact BetLegend Casino
Getting in touch with our support team
Something not right with your account, a deposit or a bonus? Talk to us. BetLegend is operated by Anakatech Interactive Limited and licensed by the UK Gambling Commission under licence number 48789, so every message you send reaches a team that answers to that licence.
We offer two routes. You can write to support@betlegend.co.uk, or you can use the Contact Us form on our site. Both are read by the same team, so pick whichever suits you. We do not publish a postal address or telephone number for support, and we will never ask you to ring a number you found elsewhere.
Our support is provided in English.
Verification (KYC) questions
As a UK-licensed operator we must confirm who our players are, and that means identity and sometimes source-of-funds checks. If we ask for documents, reply through the same channel, keep images clear and uncropped, and tell us which request you are answering. Stuck on what is acceptable? Ask us before you upload. We do not state a fixed turnaround for checks here, because it depends on the documents received, but we will keep you informed of where your case stands.
Support when gambling stops being fun
Gambling should stay entertainment, never a way to fix money worries. If you feel your play is slipping out of control, contact us and ask for limits, a break or self-exclusion on your account. You can also speak in confidence to GamCare on 0808 8020 133 or at www.gamcare.org.uk. Our responsible gambling page explains the tools available. Players must be 18 or over.
What to put in your message
A good first message saves a second one. Include the following and we can usually get to the root of the problem without coming back to you for basics:
- The username or email address registered on your account
- A short description of what happened and when it happened
- The game, bonus or payment method involved (for example Visa, Mastercard or Apple Pay)
- Any reference numbers, screenshots or error messages you saw
Never send your full card number, your password or your CVV. We do not need them, and no genuine member of staff will ever request them.
If you are unhappy with our answer
Mistakes happen, and so do disagreements. If a reply does not settle your concern, write back and say clearly that you wish to escalate; quote your earlier reference so nothing is lost. We will review the case again and respond with our reasoning. Our rules for accounts, bonuses and payments are set out in our Terms and Conditions, which is the first place to check how a decision was reached.
Should we be unable to resolve a matter between us, you have the right to take it further with the UK Gambling Commission, the regulator that licenses us.